Microsoft Dynamics CRM

5 Ways Microsoft Dynamics CRM Can Save Your Small Business Time And Money

A solid knowledge of your customers is crucial in today’s modern information driven business to be successful. Small businesses are widely used to provide better customer service because decision makers are closer to their customers than in many larger companies. Management of customer relationships has become increasingly complicated as market forces and trends change at a much faster pace than before, and with the Internet revolution, will continue and accelerate.

Microsoft Dynamics CRM 3.0 Small Business Edition is designed to work with other Microsoft applications such as Microsoft Small Business Server 2003, Outlook, Word, Excel, and Publisher. Collaboration, Microsoft Dynamics Suite helps to build your employees’ close customer relationships and achieve a new level of productivity and profitability.

Here are 5 ways to help Microsoft Dynamics Suite help your small business save time and money:

1. centralize all your customer data

Microsoft Dynamics Suite collects all customer contact information from your organization’s sales, marketing, and support areas, and stores the information in a central repository. Microsoft Dynamics CRM v3.0 provides instant access to this need to provide information wherever they are and whenever they need it. This reduces costs by minimizing unproductive time, increases profitability by maximizing cross-selling opportunities, and improves customer relationships with a personalized approach by all employees in contact with customers.

2. Protect your customer data

Microsoft Dynamics CRM v3.0 has features built-in security to ensure your customer data is protected and confidential. Employees only have access to this information given to a customer that is required for the role they need to perform. Microsoft Dynamics CRM v3.0 with Small Business Server The combination provides a powerful firewall that allows while away from the office secure and improved access to customer information to mobile workers and remote locations. The ability to access mobile and remote employees’ customer information from the office can help them become productive and continue to spend as well as spend more time where they should be – with customers and prospects.

3. Integration with Microsoft Office Outlook

Microsoft Dynamics CRM v3.0 is designed in mind with Outlook and can be activated to allow your employees to work directly from their Outlook email client. This tight integration with Outlook and other Microsoft applications such as Word and Excel means that all employees with customer contact can look up customer information, manage e-mail communication, schedule appointments, record customers and prospective contacts from Outlook, and work together with Microsoft Dynamics Suite. This makes employees more productive, generate higher revenue and reduce the time spent with administrative customer queries.

4. Tailor Microsoft Dynamics Suite to your small business

Microsoft Dynamics Suite includes a configuration wizard to help you customize the Customer Relationship software solution to meet the specific needs of your organization. You can customize and modify forms, create your own data input fields, and arrange how information is presented while an intuitive engine allows for the automation of repetitive tasks. An alarm system lifts flags when you need to perform a task so nothing needs to fall down between the cracks.

Microsoft Dynamics Suite is an out-of-the-box solution that is quickly and cost-effectively implemented, while maintenance costs are minimal. Microsoft Dynamics Suite is also scalable to meet the future needs of your organization with additional features that can be added as and when the need arises.

5. Quick and easy implementation gets you and runs fast

Microsoft Dynamics CRM v3.0 has a very fast and easy setup productivity to speed up and profitability, it minimizes error. For existing users of Microsoft Office applications, by giving your employees the customer relationship software solution easily because it is designed to look like all other office applications and feel, use is intuitive.
This minimizes the cost of implementation and user acceptance, while at the same time increasing productivity with minimal disruption and faster dissemination of employees.

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